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Our plan for covid-19

Our biggest concern is to ensure your safety and that of our teams. We have implemented strict hygiene measures within the hotel and have appointed a Covid representative to accompany you and answer your questions. These measures are regularly updated according to government recommendations.

Update of our cancellation policy

Things are uncertain at the moment, and we are here to help you. For this winter, we have a flexible policy in place with free cancellation up to 7 days before your arrival date. Send us an email or call reception and we will take care of everything. If you made your booking through a third party platform, please check their cancellation policy.

For stays between 19 December 2020 and 3 January 2021, and between 6 February and 6 March 2021, cancel your stay free of charge up to 14 days before your arrival date. Some rates are subject to special conditions - you will find all the information in our general terms and conditions at the time of booking and in your confirmation email.

On-site measures

To help you plan your stay and make the most of your holiday, a Covid representative is always available at the hotel to answer your questions.

Hygiene and disinfection

  • Sanitary kits provided to our customers and our teams containing masks, hydro-alcoholic sprays and small keys designed to be able to touch lift buttons and door handles in complete safety.

  • Hydroalcoholic gel available for self-service in all public areas of the hotel.

  • Disinfection of the premises by an approved body before reopening and setting up protocols for regular disinfection of public places and contact areas.

  • Mandatory face mask in the public areas of the hotel when our guests are on the move.

Safety distances

  • Room service available from breakfast, lunch and diner.

  • Dedicated table to every guest room in our restaurant.

  • Safety distances aaround our reception areas marked out on the ground

  • Contactless payment secured in all our points of sale

Control procedures

  • Quarantine procedures for our teams and a ban on business travel

  • Temperature check daily for all our staff members

  • Training and awareness of our teams to the rules of hygiene on site and government directives