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Our plan for covid-19

Our biggest concern is to ensure your safety and that of our teams. We have implemented strict hygiene measures within the hotel and have appointed a Covid representative to accompany you and answer your questions. These measures are regularly updated according to government recommendations.

Health pass

To gain access to public places, users will have to present a paper or digital health pass from 01 August 2021.

To follow the evolution of the regulations in force, we invite you to visit the website https://www.gouvernement.fr/en/coronavirus-covid-19.

Our teams are at your disposal to help you with the procedures related to your stay at Coeur de Megève.

Update to our cancellation policy

Things are uncertain at the moment, and we are here to help you.

Postponement or reimbursement is systematic if a government measure restricts your mobility: closure of national or regional borders, quarantine in the place of stay or return, confinement.

For all other cases, it is agreed that your insurance company or the one contracted at the time of your reservation will be entitled to reimburse the deposit or the amount of the reservation under the conditions of the contract.

Hygiene measures

  • Hydro-alcoholic gel available in all public areas of the hotel
  • Masks must be worn in public areas of the hotel when our guests are out and about
  • Extra cleaning of public areas and contact areas
  • Room service available at breakfast, lunch and dinner
  • Security distances around our reception areas
  • Secure contactless payment at all our points of sale