Frequently asked questions | Hotel Cœur de Megève

Coming to the hotel

How to get to the hotel?

Megève is very easily accessible by plane, train or car:

By plane : Geneva International Airport, allow 1 hour for a car transfer from the airport.

By train : Sallanches-Combloux-Megève is the nearest station, less than 30 minutes from the hotel by car. The Bellegarde and Geneva Cornavin or Geneva Airport stations, which are better served, are about 1h15 by car from the hotel.

By car : at the roundabout at the entrance of Megève take the rue d'Oberstdorf in the direction of Altiport-Côte 2000. 100 meters after the roundabout, take the paved pedestrian street (the second on the right - Rue Charles Feige). At the entrance of the street, ring the bell at the terminal by pressing the Heart of Megève button. Drive at low speed for 300 metres. The hotel is then on your left.

Where can I park my car?

The Casino car park is located 50 metres away from the hotel. Other parking spaces are also available near the hotel. The list of Megève car parks and prices is available here

Your stay

What time is my room available?

From 4pm onwards. If you arrive early, we can keep your luggage and will do our best to give you the room before the time.

When do I have to leave my room?

At 11:00. We will do our best to accommodate late check-out requests.

Can you store my luggage?

We keep your luggage without any problem before your check-in and after your check-out. If you wish to have more space in the room, we can also store your luggage during your stay.

Where are the ski lifts located?

The Chamois cable cars are located in the centre of the village, 3 minutes walk from the hotel. They give you access to the massifs of Rochebrune and Mont d'Artois. The other lifts, notably the Jaillet lift, are served by the Meg-Bus shuttles.

Where can I rent sports equipment?

Coeur de Megève works with the Ski Concept boutique, located at the foot of the Chamois cable car. You will find all the necessary equipment for winter sports, a free deposit with boot dryer, and an exclusive selection of top-of-the-range skis available for rent.

Does the hotel have a ski room?

Yes, you can leave your skis, boots and small equipment there.

Where to buy ski passes?

Passes are on sale at the hotel reception desk.

Can I rent a bike?

Electric bicycles are available in summer at the hotel. All you have to do is ask for them at the reception desk (subject to availability).

Do you have a dry cleaning service?

Laundry bags are available in your room. Give your bag to the reception desk or leave it in plain view in your room.

Do you accept dogs?

Small dogs are allowed (10 kg maximum) for an additional cost per night. When you arrive, a beautiful basket and bowls will await your faithful companion.

Bookings, modifications and cancellations

What are the cancellation conditions?

Depending on the rate chosen at the time of your reservation, your reservation is either non-refundable or refundable up to a certain number of days before your arrival. Check the confirmation email received at the time of booking.

How do I change my reservation?

You can modify your reservation by contacting the reception directly at +33 4 50 21 25 30.

When is my credit card charged?

Payment for a reservation is processed within 48 hours of booking.

Rooms

What are the different categories of rooms?

Our 39 rooms are all different and divided into 8 categories, from the smallest to the largest: Cosy, Comfort, Superior, Superior Terrace, Duplex, Junior Suite, Family and Suite.

What equipment is available in my room?

All our rooms have a safe, a tea and coffee machine, very soft bathrobes, Grown Alchemist organic home products, a Vifa Bluetooth speaker, a TV with iPhone and Android screen sharing and free and unlimited Wifi fiber optic access.

Can my children sleep in my room?

With the exception of the Family and Duplex rooms, our rooms can accommodate a maximum of two people. We have communicating rooms and can configure the beds in twin on request.

Will my room be identical to the pictures on the website?

Our rooms are all different, the photographs on the website only illustrate the different categories available. For more information about your room, contact the reception to book.

Do you have rooms adapted for people with reduced mobility?

The hotel is fully accessible to people with reduced mobility and has two rooms adapted to PRM.

Eat

When is breakfast served?

Buffet breakfast is served from 7:30 am to 10 am in the hotel restaurant.

What are the restaurant's hours?

The restaurant serves you from 12pm to 2pm and from 7pm to 10pm.

Is there a room service?

We do not offer room service, but do not hesitate to contact the reception desk and we will bring you a small snack and drinks.

Do you offer half board?

The hotel does not offer half board. However, we can book a table at the restaurant for the duration of your stay.

Can we eat in the lounge?

We offer small plates to share from 7pm.

Important information

At a time when the whole world is going through an unprecedented health crisis, we have taken the decision to close the hotel between Wednesday 18 March and Friday 29 May 2020 included, subject to the evolution of the health situation.

Although difficult, both for our customers and for our teams, we believe this decision is essential in the effort to combat the spread of the virus.

If you have a reservation for this period, you can postpone it or get a full refund. Our team will contact you, but do not hesitate to write us by email for any further information.

Our sales conditions have also been relaxed for the period from June 1st to July 31st, with a free cancellation of your stay up to 48 hours in advance.

We are sincerely sorry that we are unable to welcome you at Coeur de Megève and wish you and your loved ones strength and health. We look forward to sharing our hospitality with you again soon.

Understood